At Xendra Pro we take the privacy of your data seriously. This policy transparently describes what information we collect, how we use it and what controls you have over it.
Last updated: May 18, 2026
When you complete the contact form or book a demo, we collect your name, email address, company name, phone number and the message or query you send us. This information is necessary to respond to your request and provide the corresponding service.
Once you access the Xendra Pro platform as a customer, we record information about your use of the service: call volume, agent configurations, active integrations, performance metrics and call transcripts. This data is used to operate the service and generate the actionable reports included in your plan.
When you visit our website, we automatically collect technical information such as your IP address, browser type, operating system, pages visited and time spent. This information is anonymous and used solely for statistical analysis and site improvement.
Calls handled by the AI voice agents are recorded according to the configuration enabled by each customer. Recordings are encrypted in transit (TLS 1.3) and at rest (AES-256). Consent from the other party is configured in accordance with the regulations applicable in each region.
We use the data we collect to operate and maintain the AI voice agent platform, process demo and contact requests, manage your account and subscription, and provide technical support.
We analyze usage data in an aggregated and anonymized way to identify patterns, improve the accuracy of neural voices, optimize conversation latency and develop new features.
We may send you service-related emails (confirmations, security updates, changes to the terms), as well as commercial communications about new features or plans, always with the option to unsubscribe at any time.
In certain circumstances we may need to process your data to comply with legal obligations, respond to requests from competent authorities or protect the legitimate rights of Xendra Pro.
All communication between your system and our platform takes place over TLS 1.3. Voice recordings, transcripts and sensitive data are stored with AES-256 encryption.
Access to customer data is restricted to authorized Xendra Pro personnel under least-privilege principles. Multi-factor authentication controls and audit logs are applied across all internal systems.
Our infrastructure is hosted on certified cloud providers (ISO 27001, SOC 2) with geographic redundancy, automatic backups and continuous security monitoring.
We have security incident response procedures in place. In the event of a data breach affecting your personal information, we will notify you within the timeframes established by applicable regulations.
You can choose the storage region for your data (South America, North America or Europe) according to your organization's compliance requirements. Enterprise plans allow dedicated data residency.
To provide the service, Xendra Pro works with trusted subprocessors that include cloud infrastructure providers, VoIP telephony services, speech synthesis and recognition systems, and analytics platforms. Each subprocessor is subject to data protection agreements equivalent to those applied to Xendra Pro.
When you enable integrations with CRMs (HubSpot, Salesforce, Pipedrive), WhatsApp Business, helpdesks (Zendesk, Freshdesk) or other tools, the data transferred to those systems falls under the privacy policies of each platform.
You have the right to access the personal data we hold about you and to request its correction if it is inaccurate or incomplete.
You can request the deletion of your personal data at any time, unless there is a legal obligation requiring its retention. Once deleted, it cannot be recovered.
You have the right to receive your personal data in a structured, commonly used format, and to transmit it to another controller where technically feasible.
In certain circumstances, you can object to the processing of your data or request its restriction, for example if you consider the processing unlawful or while a claim is being verified.
When processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing.
Xendra Pro is the controller responsible for processing the personal data described in this policy. For any query, request to exercise your rights or privacy incident report, you can contact us through the form available on our website.
We may update this Privacy Policy periodically to reflect changes in our practices, applicable regulations or the scope of the service. We will notify you of significant changes by email or through a prominent notice on the site. The date of the last update appears at the bottom of this page.
This policy is governed by the personal data protection laws applicable in Argentina (Law 25.326 and supplementary regulations) and, where applicable, by the European Union's General Data Protection Regulation (GDPR).
If you have questions about this Privacy Policy or want to exercise any of your rights, contact us through the contact form on our website.